Please Note

In order to be able to process your request in the best possible way, it is required that you complete all the below fields.

Please specify model and serial number of the HWAM product. This information can be found on the identification plate of the product.

Fields marked with * are mandatory.

Retailer contact details

Company*

Title*

Contact Person*

Street / Number*

Zip Code*

City*

Land*

Phone number*

Email address*

@

Product information

Model*

Serial number*

Your internal reference (name of end-user)*

Date of purchase*

Description of the problem

Please describe the problem as detailed as possible*

Request for a service visit

The above-mentioned retailer hereby requests Hwam A/S to arrange a service visit. If the request is not directly related to a claim or guarantee, the invoice will be issued in accordance with the currently valid prices. Invoicing is exclusively made to the retailer who requested the service visit.

In relation to claims, invoicing is made if the claim proves to be unfounded, or if a defect or problem is the result of construction changes or other changes made to the product or any of its parts without approval by HWAM A/S. Free access to the wood-burning stove on site must be ensured.

The retailer hereby confirms to understand the current Sales and Delivery Terms.

Einbauort

Name*

Street / Number*

Zip Code, City*

Phone*

Email Address*

Prices:

Prior to any service visit, travel expenses and all other expenses must be agreed.

Additional documents: picture documentation.

Please note the following restrictions:

Only PDFs, images and videos are possible
You can add a total of 4 files
Each file can be up to 20 MB in size

Retailer contact form

Einbauort

Prices: